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Question: Sometimes devotees preach very harshly and condemn others particularly Indians who don’t completely understand the position of Kṛṣṇa as the Supreme Personality of Godhead. They approach me and ask how come they speak so cuttingly and harshly. This turns them away. How do we respond without condemning and blaspheming the devotee who spoke harshly, and at the same time encourage the person to take up Kṛṣṇa consciousness and not feel hurt by such harsh words and turn away from Kṛṣṇa because of this interaction?

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Jayapatākā Swami: Of course, if we follow the advice of Śrīla Prabhupāda in these verses, he said that just like Lord Caitanya spoke very sweetly, we should also speak very sweetly. Maybe you could talk to the devotee who spoke harshly and show him the purport and the person who is being preached who turned away, how you can pacify the person would depend on each person. I am sure you can do that.
24-February-2022 Chennai, India